Cancellation Policy
At Countrysidequeen, we understand that circumstances may change, and flexibility is essential. That's why we've crafted a customer-friendly cancellation policy to ensure a hassle-free shopping experience:
- Cancellation Window: Customers can cancel their orders within a specified cancellation window, typically within 24 hours of placing the order. This allows for adjustments to be made without undue inconvenience.
- Cancellation Process: Cancelling an order is simple and straightforward. Customers can initiate the cancellation process by contacting our customer support team via email, phone, or through their account on our website. Our dedicated support staff will guide them through the cancellation process and address any queries or concerns they may have.
- Refund Policy: Upon successful cancellation within the stipulated timeframe, customers are entitled to a full refund of the purchase amount. Refunds are processed promptly using the original payment method, ensuring that customers receive their funds in a timely manner.
- Exceptions: In certain cases, such as personalized or made-to-order items, cancellations may not be possible once production has commenced. Additionally, products that have already been dispatched for shipping may not be cancelled but may be eligible for return under our returns policy.
- Communication: We believe in transparent communication. If, for any reason, an order cannot be cancelled due to exceptional circumstances, we promptly inform the customer and work towards finding a satisfactory resolution.
- Policy Review: We regularly review and update our cancellation policy to ensure that it remains aligned with industry best practices and continues to meet the evolving needs of our customers.
By implementing this cancellation policy, we aim to provide our customers with peace of mind and confidence when shopping with us, knowing that their satisfaction is our top priority.
